CRM Manager at TACADE Consulting Limited

acade Consulting was established to empower individuals and organizations to be more effective by providing practical guidance, contents and qualifications sieved from real life experience and developing practices. In pursuit of her objectives, Tacade Consulting is in need of people who will be committed to this goal and work efficiently and effectively in driving this company to her set targets.

We are recruiting to fill the position below:

Job Title: CRM Manager

Location: Oyo

Job Description

  • The CRM Manager is responsible for managing the organizations CRM ensuring the company can make the most out of marketing opportunities it offers.

Duties

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.

Requirements
The ideal background of the candidates:

  • Extensive experience of direct and digital marketing ideally in a similar industry.
  • Strong background in customer acquisition, re-engagement and retention strategies.
  • Degree educated with a minimum of a 2.1 ideally from an IT or management related degree.
  • A Confident and articulate communicator capable of inspiring strong collaboration in an organization.

Application Closing Date
14th February, 2018.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Applicants should be willing and ready to relocate to Ibadan full time.

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