Customer Care Executive at Lorache Group

Lorache Group – Our client, an IT and Telecommunications company, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Care Executive

Location: Lagos

Responsibilities

  • Create content and engaging ideas for online campaigns
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customer’s issues and follow problems through to resolution.
  • Set a clear goal and deploy strategies focused towards that mission
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities.

Requirements

  • Proven working experience as a customer service manager
  • Flair for Digital communication
  • Excellent knowledge of Social Media
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • B.Sc degree in related field.
  • Candidate must be residents of Lagos.

Salary
50,000 to 60,000 Naira on a monthly basis.

Application Closing Date
11th January, 2018.

Method of Application
Interested and qualified candidates should send their CV’s to: jobs@lorachegroup.com using the position and location applied for as subject of the mail.

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