Job Vacancy for Bilingual Customer Support Agent at Iroko Partners

Job Title:  Bilingual Customer Support Agent.

Job Location: Lagos.

Apply Before: 1st August, 2017.

The Company: IROKO is Africa’s leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world’s largest online catalogue of African content, totaling 10,000+ hours.

Job Description

  • IROKO+ is a video-on-demand service distributed across all French Speaking Africa, via our partner CANAL+, a pay-TV leader in the region.
  • You will be working the 2-person customer service team, based in Lagos.

Customer Service Mission

  • To provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.
  • To pay rapt attention to details, investigating and interpreting issues, for quick resolution.
  • To embody the voice of customers and to convey information clearly, confidently, and politely

Position Summary

  • Solving or escalating Subscription Issues (subscription access issues, etc.)
  • Escalating any urgent product-related issues to Product Manager
  • Product-debugging and quality assurance testing
  • Interviewing users by phone, analysing survey results to drive a better understanding of user behavior

Skills Required

  • Fluent in written and spoken French (mandatory)
  • Fast-learning and pro-active
  • Strong communication skills
  • Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
  • Interested in tech products and entertainment industry

How to Apply: Interested and qualified candidates should send their CV’s and motivation letters to: [email protected] (Mail Subject: Application – Bilingual Customer Service Heroe).

Note

  • If your CV and motivation letter are approved, you will receive a call for verbal French proficiency assessment.
  • If your French proficiency is confirmed, you will be invited for a job interview at IROKO Partners office


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