Retail Sales Associate Job Vacancy at Deola Sagoe Limited

Job Title: Retail Sales Associate.

Job Location: Lagos.

Apply Before: Not Specified.

The Company: Deola Sagoe is a fashion visionary with a unique approach to her craft that has endeared her to fans and followers all over the world. Using African fabrics, hand-woven materials, and contemporising almost-lost traditional African techniques, Deola designs present a unique vision and attitude for the modern woman.

Job Description

  • We are seeking a result-driven professional with outstanding selling skills to join our team as Retail Sales Associate.
  • The person in this position will be responsible for all sales job duties, from generating leads to closing sales.
  • The Retail Sales Associate’s responsibilities will include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
  • This person should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
  • Stay up-to-date with product features and maintain our showroom’s visual appearance in high standards.
  • Ultimately, you will ensure to achieve excellent customer service while consistently meeting the showroom’s sales targets.

Key Elements of the Role

  • Report to the Head, Sales
  • Act as the first port of call while welcoming customers to the showroom and answer their queries
  • “Go the extra mile” to drive sales
  • Be in constant communication with prospective customers via cold calls, warm calls, networking events and the use of social media with the goal of generating sales
  • Utilize existing customer and resources to network and build customer referrals
  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers’ needs and provide assistance and information on product features
  • Follow and achieve department’s sales targets on a monthly, quarterly and yearly basis
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in showroom
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with other departments to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the showroom’s design)
  • Liaise with customers and in house design/development teams in order to develop seasonal ranges
  • Providing customers with accurate and timely sampling, costing, lead-time and delivery Information as needed working with the head office production team
  • Identify potential new customers/markets in association with Head of Design and Product Development to develop business
  • Identify key trends in association with Design and Production teams

Desired Skills & Experience

  • Bachelor’s degree/HND in Business Administration, Marketing or any other relevant discipline with 3 years proven work experience as a Retail Sales Associate, Sales Representative or similar role
  • knowledge of International fashion business practices and procedures
  • Business acumen and understanding of the retail products and business cycle
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English and basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales targets
  • Hands-on experience with POS transactions
  • Familiar with inventory procedures (FIFO, LIFO, etc)
  • Excellent communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Ability to work long hours
  • Ability to coordinate external partners
  • Excellent poise, presence, and presentation skills
  • Self-starter with mature analytical skills and ability to work under pressure
  • Ability to handle people, processes and products
  • Innovative and forward thinking, with a track record of executing new ideas
  • Excellent organisational skills
  • High level of attention to detail
  • Good problem solving and decision making skills
  • Good negotiation and persuasion skills
  • Experience in the use of ERP
  • Excellent verbal and written communication skills
  • A good working knowledge of Microsoft Office tools such as Word, Outlook and Excel

Compensation & Benefits

  • N1m – N1.2m (Gross Annual Income)
  • Medical Insurance
  • Pension Contribution
  • Telephone Allowance

How to Apply: Interested and qualified candidates should send their CV’s to: [email protected].



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