Job Title: Ticketing and Reservation Officer
Job Location: Lagos
The Company: iCarryGo.com Limited, is an online travel company with her head office situated in, The Federal Capital Territory Abuja, Nigeria. The Company is committed to offering the very best of travel deals packages such as cheap flights, cheap hotels, professional visa consultation, all at an affordable rate. We comprise of a group of professionals from major sector of the economy with a passion to drive the travel and tourism industry to a point of significance and relevance with the power of innovative technology.
- Candidate must have 2-3 years experience in a notable and structured online travel agency firm with experience in ticketing and reservation and in customer service.
- Booking and Issuing Tickets with Galileo GDS
- Booking and Issuing Tickets with Sabre GDS
- Problem- solving skills.
- Good customer service skills
- Interpersonal skills
- Very hospitable and courteous
- Ability to handle customers’ grievances without loosing the customers.
- Willingness to work with a strong drive.
- Ability to multi task with a strong drive for result.
- Good written and communication skills.
- Must be able to handle pressure and work with less supervision.
- Strong persuasion and negotiation skills
- We need candidates with atleast 3 years experience in booking, ticketing, reservation and customer care services.
- The officer will handle ticketing and reservation for the company and will also interface with customers in addressing their issues, inquiries and relaying timely information to clients.
- The ticketing and reservation officer will be reporting to Operations manager.
- Receives calls from online customers and dealing with customer related issues and queries
- Ensures proper flight reservation, hotels and cars, and issue ticket and voucher where necessary
- Ensures effective and efficient intra and interpersonal communication with the customers
- Educates and enlightens customer on the new and existing products of the company
- Ensures adequate solution to customers on any difficulty encounter why booking ticket on their own
- Prepares and forwards daily sales report to the account department at every close of business.
- Ensures proper balancing of every online transaction, off-line transaction, walk-in customer on daily basis and present it to account department for review
- Provides a simple income and expenditure of the company at the end of every month
- Follows up on every prospects and pending transaction on a daily basis
- Informs travel agents in other locations of space reserved or available
- Telephones customer or ticket agent to advise on changes with travel conveyance or to confirm reservation.
- Assigns specified space to customers and maintains computerized inventory of passenger space available.
- Determines whether space is available on travel dates requested by customer.
- Handles customer inquiries with the ability to convert inquiries into sale
- Performs other job functions as it will be assigned by your supervisor.
Apply Before: 22nd May, 2017.
How to Apply:
*Interested and qualified candidates should send their CV’s to: firstname.lastname@example.org
Note: Only Residents of Lagos state should apply.