Head of Room Division Job at Nicole Sinclair Consulting

Nicole Sinclair Consulting is recruiting for Head of Room Division.

Job Title: Head of Room Division

Job Location: Abuja.

Description: A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.


  • Should possess at least a B.Sc in Hotel Management, Business Administration or a related field.
  • Should have 7-10 years of experience in a hotel environment or related field, prior supervisory/managerial experience is required.
  • Strong leadership skills to manage and motivate the team.
  • Excellent organisational and planning skills.
  • Excellent communication and inter personal skills.
  • Good financial awareness.
  • Accountable and resilient.
  • Ability to work under pressure.
  • High degree of initiative.
  • Flexibility to respond to a range of different work situations.
  • Familiar with Property Management System.
  • Excellent organizational and time management skills.
  • Excellent computer skills.

Job Specifications:

  • Manages the general operation of the Front Office e.g. Reception, Reservations, housekeeping ,  Concierge, Switchboard and Night Manager.
  • Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping.
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
  • Operate within departmental budgets through effective stock and cost controls and well managed work schedules.
  • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork.
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
  • Ensure staffing levels cover business demands.
  • Ensure ongoing training.
  • Ensure communication meetings are conducted and post-meeting minutes generated.
  • Recruit, manage, train and develop the Room Division team.
  • Ensure team members comply with hotel security, fire regulations and all health and safety legislation.
  • Proficient in property management systems.
  • Assist other departments wherever necessary.
  • Ensure the department adheres to Peniel Apartment policies and procedures.

Apply Before: Not Specified.

How to Apply:  Interested and qualified candidates should: Click here to apply online

Organisation Description:

Nicole Sinclair is a dynamic management consulting firm set up to help start-up, small and medium businesses maximize their vision and achieve their highest potential through effective planning, structuring and maximized use of their resources.

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