Spectrum Forwarding & International Logistics Limited Job for Customer Support Co-ordinator

Spectrum Forwarding & International Logistics Limited is recruiting to fill the position below:

Job Title: Customer Support Co-ordinator

Location: Lagos

Educational Qualification: Bachelor Degree in Customer Business Management, Foreign Trade (or relevant field)

Years of Experience: Minimum of 2 years of experience in customer service or fresh graduates with outstanding results will be considered.

Others Requirement:

  • Excellent organisational skills and ability to meet deadlines and work under pressure.
  • Highly self-motivated and the ability to work without supervision.
  • Flexible as some out of hours working may be required.
  • Experience in a Customer Service related role and the ability to demonstrate competence to successfully carry out the requirements of the role.
  • Effective team player with excellent interpersonal skills and ability to communicate politely, confidently and persuasively with a wide variety of people (internal and external), up to very senior levels.
  • Able to undertake all activities in a disciplined and professional manner.
  • Prepare for, attend and contribute actively to meetings as required, and take all follow-up actions in agreed timescales.

Job Specification(s): Key Responsibilities

  • Ensure an efficient and effective Customer Support process whilst maximizing sales and profit potential.
  • Interface with customers and actively progress orders to ensure stated levels of Customer service are achieved.
  • Act within the Company as the ‘voice of the customer’ to ensure that their needs are expressed to all relevant parties.
  • Liaise with all departments to ensure stated customer service levels are met.
  • Control Loan Stock documentation to ensure all customers and sales needs are met where necessary.
  • Provide product warranty control to allow cost effective savings where possible.
  • Provide Service Centre support to allow development of the Global Support strategy.
  • Develop and implement new customer support processes to continually increase effectiveness of the department and increase customer service levels.
  • Establish and maintain departmental procedures to ensure maximum quality performance.
  • Maintain good general housekeeping – Tidy workplace and prompt handling of paperwork and goods.
  • Ensure customer accounts are maintained up-to-date with all relevant details required. These include quotations, contracts, sales orders, contact / address details etc.
  • Provide to customers all necessary documentation on-time, accurately and in the correct format to maximize the opportunity for winning orders.
  • Ensure orders are progressed from enquiry to delivery.
  • Support implementation of strategic and operational requirements within the Customer Support Department.
  • Ensure compliance with all Health and Safety requirements.
  • Ensure compliance with all Quality Management System requirements.
  • Provide a proactive and effective interface with Customers, Freight Forwarders, Customs and Excise and all other resources to ensure that customer needs are met where possible and goods are delivered on time.
  • Track all quotations and provide regular summaries of quotations, orders and sales for customer accounts.
  • Process, clean and amend sales orders, shipping and export license documentation, including contract acceptance management to ensure that, where possible, both internal and external customer needs are met.

Apply Before: 15th February, 2017.

How to Apply: Interested and qualified candidates should send their applications via mail to: [email protected]



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