Capricorn Digital Limited Job Vacancy for Customer Service Representatives

Capricorn Digital Limited is recruiting to fill the position below:

Job Title: Customer Service Representative

Job Location: Lagos

Educational Qualification: Minimum BSc/BA in relevant discipline (2:2 and above)

Years of Experience: 2-3 years customer service experience

Other Requirements:

  • Knowledge of relevant computer applications (Microsoft Word and Excel) and Google application
  • Knowledge of administrative procedures
  • Knowledge of customer service principles and practices

Job Specification(s):

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Essential Duties and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries

Apply Before: 31st January, 2017.

How to Apply: Interested and qualified candidates should send their CV’s to: with the position title as the subject


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