Nigeria Inter-Bank Settlement System Plc (NIBSS) Job Vacancies- 3 Positions

Nigeria Inter-Bank Settlement System Plc (NIBSS) is recruiting to fill the following vacant positions below:

  1. Service Support Officer
  2. Innovation Management Officer
  3. Application Development Officer

Service Support Officer Job Vacancy at NIBSS

Job Title: Service Support Officer

Location: Lagos, Nigeria
Department: Support Services
Division: Technology & Operations
Reports to: Head, Support Services

Duties and Key Responsibilities

  • Identify and handle customer enquiries completely and accurately.
  • Resolve customer complaints and problems to the satisfaction of the customer
  • Use customer service skills to optimize the opportunity of each customer contact
  • Educate customers about NIBSS products and services and direct them towards available resources for self-help
  • Complete necessary documentation to manage customer complaints, issues and subsequent solutions
  • Alert management on issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Follow up on all escalated issues until a logical conclusion is reached
  • Schedule, assign or act on any required customer follow up in accordance with department guidelines.
  • Use technology tools as directed and within established guidelines
  • Enter customer data and other relevant information into Support Centre database or other data repository, as required.
  • Suggest process improvements and participate in initiatives for increased effectiveness.
  • Maintain confidentiality of the organization’s customer data.
  • Participate in individual and team trainings and meetings to ensure up-to-date knowledge.
  • Respond to inbound service requests and customers inquiries routed to the centre via telephone and email in a knowledgeable and timely fashion.
  • Provide information and technical support concerning dispute processes, and assist in determining resolution for customers.

Requirements
Required Experience:

  • 0 – 2 years of relevant experience related to the Job

Required Education:

  • Bachelor’s Degree from an accredited University;
  • A Master’s Degree or its equivalent will be an added advantage.

Competency Requirements
The desired candidate must exhibit competencies in the following:

  • Knowledge of Service Desk Operations
  • Exceptional verbal and written communication skills
  • Ability to organize and communicate information clearly
  • Problem-solving and analytical skills
  • Positive, professional, customer-oriented attitude
  • Customer contact work or relevant service industry experience
  • Knowledge of all NIBSS products
  • Enhanced Customer Knowledge Management
  • Professionalism in Customer Service Management

Application Closing Date
18th January, 2017.

How to Apply

Interested and qualified candidates should:
Click here to apply online

***NOTE***: Click NEXT to go to the next vacant positions.



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