Prananet Technology Limited Job Vacancy for a Client Service Officer

Prananet Technology is recruiting to fill the position below:

Job Title: Client Service Officer

Job Location: Lagos 

Educational Qualification: Minimum Education: BSC

Years of Experience: Minimum Experience: 2 Years

Other Requirements:

Skills Required:

  • Customer service
  • Query resolution
  • Strong interpersonal skills
  • Account management
  • Time management

Job Specification(s):

  • Effectively manage large amounts of incoming calls
  • Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas

Apply Before: 4th November, 2016.

How to Apply: Interested and qualified candidates should:
Click here to apply 

 



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