Best Mobile Limited Job Vacancies- 9 Positions

Best Mobile Limited seeks to recruit to fill the following vacant positions: 

  1. Customer Sales Team Lead
  2. Customer Sales Clerk
  3. Customer Care & Telemarketing Officer
  4. Customer Sales Advisor
  5. Creative & Graphics Specialist
  6. Technical Support Officer
  7. Inventory Officer
  8. Lead B2B & Strategic Marketing
  9. Marketing Executive

Customer Sales Team Lead Job Vacancy at Best Mobile Limited

Job Title: Customer Sales Team Lead

Location: Lagos

Job Summary

  • Implement a sales plan, co-ordinate and control the activities of the customer sales team to maintain, enhance customer relationships and meet organizational & operational objectives.
  • Interact and approach customers with the aim of making a sale. Provide and process information in response to their inquiries, concerns and requests about products and services.
  • The position provides operational direction for daily store operations and activities, to grow revenue, drive standards of excellence, and maintain established processes to ensure outstanding customer sales service.

Key Responsibilities

  • Define and communicate customer sales standards.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the customer sales team.
  • Plan, prioritize and distribute work tasks to ensure proper functioning of the team.
  • Ensure the necessary resources and tools are available for quality customer sales/service delivery.
  • Listening to customer requirements and presenting appropriately to make a sale.
  • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
  • Manage customer interactions including the following: review customer complaints, handle complex and escalated customer sales issues and track customer complaint resolution and ensure completion within defined SLA.
  • Monitor accuracy of reporting and data base information.
  • Identify and implement strategies to improve quality of sales, service, productivity and profitability.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Conduct regular general store housekeeping to ensure store is clean and tidy.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Liase with company management to support and implement growth strategies.
  • Co-ordinate and manage customer service projects and initiatives.
  • Assign service orders to technicians and ensure a first in/first out workflow.
  • Ensure all orders are properly documented and released for pick-up.
  • Responsible for preparation of work schedules.
  • Evaluate and manage performance of staff.
  • Identify and address staff training and coaching needs.

Knowledge/Skills/Ability:

  • Deep knowledge of OEM products.
  • Effective verbal communication skills.
  • Interpersonal skills with people at all levels.
  • Ability to ensure that the highest standard of quality in customer sales is achieved.
  • Customer service focus.
  • Supervisory skills.
  • Problem analysis & solving.
  • Decision making skills.
  • Planning and organizing capability.
  • Flexibility.
  • Presentation skills.
  • Stress tolerance.
  • Problem solving and trouble shooting skills.

Requirements
Education and Experience:

  • A relevant Bachelor’s degree (Professional Qualification will be an added advantage)
  • 3-4 years customer sales experience in a reputable organization.
  • In-depth knowledge of customer sales/service principles and practices.
  • Proficiency in MS Office applications.

Reasoning Ability:

  • Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to read, analyze, and interpret the most complex documents.

Application Closing Date
Not Specified.

How to Apply

Interested and qualified candidates should:
Click here to apply online

***NOTE***: Click NEXT to go to the next vacant positions.



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