Customer Contact Solutions Nigeria Limited Job Vacancy for Call Centre Agents

Customer Contact Solutions Nig. Limited is recruiting to fill the vacant job positions below:

Job Title: Call Centre Agents

Job Location: Lagos

Educational Qualification: A graduate

Years of Experience: Not Specified

Job Specification(s):

  • Build customer interest in the service and product offered by the company
  • Educate customer on new and existing products on the network
  • Effective and professional Brand cross-selling of company products & services
  • Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction. Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.
  • Follow through on commitments made to customers in the course of selling.
  • Maintain a detailed knowledge of business processes and procedures
  • Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
  • Deliver world class customer service by cross-selling with vibrancy and personal confidence
  • Meet or exceed monthly performance goals including quality, adherence, sales target and others
  • Provide accurate product information and serve as a knowledgeable resource for customer
  • Manage daily customer requests and inquiries during contact, ensuring issues are appropriate, accurately and promptly escalated to Supervisors for further escalation for resolution.
  • Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.

N40,000 per month (equal growth opportunities after 3 months)

Apply Before: Not Specified

How to Apply: Interested and qualified candidates should send their CV’s to: with the subject as “Application for Call Center Agent“.


  • We try to view all applicants prior to shortlisting, however, only suitable candidates will be contacted.
  • Assessment will include: written assessment, group sessions/face-to-face interview


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