MTN Nigeria Job Vacancy for a Customer Relationship Officers (Product & Testing)

MTN Nigeria is recruiting to fill the vacant position below:

Job Title: Customer Relationship Officer (Product & Testing)

Job Location: Lagos

Educational Qualification: BA, BEd, BSc or HND

Years of Experience: Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others


Other Requirements:

  • Fluent in English
  • Experience working in a medium organization
  • Relevant work experience in the service industry
  • Experience in a call center (Prepaid/Postpaid) environment
  • Basic GSM
  • MTN Products & Services
  • Relationship Management
  • Relevant systems training
  • CCBS
  • Call center policies, processes and procedures
  • Call Center applications, technology and systems training
  • Telephone/ physical interaction etiquettes

Job Specification(s):

  • Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN’s customers through assigned media/ within designated location
  • To drive productivity ,professionalism and operational efficiency in the attainment of excellent service delivery
  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy.  This includes individual contributions and recommendations to improve existing business project/initiative. Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation etc.
  • Maintain leadership in the ICT/Digital industry by keeping abreast of relevant industry news and notifying the team as appropriate.
  • Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions etc.
  • Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time.
  • Complaint, query or request and record details of contact.
  • Develop implementation and project plans.
  • Estimate resource requirement and determine IT impacted groups
  • Monitor and drive resolution of issues
  • Ensure proper documentation of all user systems and provide user guides for new and/or modified systems
  • Serve as a resource to super-users for education on technical system functionality.
  • Develop and define IT requirements to support process and system changes
  • Plan and manage the development and maintenance of required user systems
  • Participate in events relating to system upgrades and testing. Prepare and execute testing plans to ensure high quality results
  • Create detailed functional design documents for conversions, interfaces, and reports
  • Work with business unit and IS team to define and design user systems architecture. Ensure the availability of all required systems

Job Condition:

  • Normal MTNN working conditions
  • May be required to work extended hours

Apply Before: Not Specified.

How to Apply: Interested and qualified candidate should:
Click here to apply online


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