Contact Solutions Limited (Consol) seeks to recruit to fill the vacant position below:
Job Title: Contact Center Agent
Job Location: Lagos
Educational Qualification: Minimum of BSc. or HND in any field –
Years of Experience: Minimum of 1-2 years relevant work experience a the Contact Centre
· Working knowledge of appropriate CRM software and understanding of the Contact center industry
· Communication (Wolof Language and English)
· PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
· Excellent Communication Skills
· Customer Service Skills
· Excellent Telephone Etiquette
· Listening Skills
· Customer Orientation
· Dealing with stress
· Goal Orientation
· Quality Orientation
· Excellent Interpersonal Skills
Job Duties/ Responsibilities/ Accountabilities
· Handle customer complaints or enquiries via telephone, emails or text messages.
· Provide customers with needed information and support
· Make outbound calls.
· Receive inbound calls
· Ensure that customers/callers are satisfied.
· Gather information from customers..
· Consistently ensure call(outbound/inbound) quality
· Contributes to team effort by accomplishing related results as needed.
· Exhibiting competent product Knowledge.
· Promote good listening skills.
· Manage length of calls.
· Utilize computer technology to handle high volume of calls
· Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
· Adherence to call script and call centre policies.
· Compile reports
Apply Before: Not Specified
How to Apply: Interested and qualified candidates should click here to apply