Standard Chartered Bank Job Vacancies- 7 Positions

Standard Chartered Bank Nigeria is recruiting to fill the vacant positions below:

  1. Client Service Executive
  2. Branch Manager
  3. Branch Operations & Service Manager
  4. Manager, Credit Risk Control
  5. Cash Management Operations Manager
  6. Teller
  7. Branch Sales & Service Executive

Client Service Executive Job Vacancy at Standard Chartered Bank Nigeria

Job Title: Client Service Executive

Job ID: 521339
Location: Ilupeju
Job Function: Retail Banking
Regular/Temporary: Permanent
Full/Part Time: Full time
   
Job Descrption

Strategy:

  • Customer Service
  • Attend to customer sales / financial enquiries.
  • Evaluate customer needs and provide advice as to products required.
  • Cross sell bank products to current / potential customers.
  • Facilitate the account opening process (for rm sourced and in-branch accounts)
  • Prepare weekly reports on service issues & in branch accounts opened
  • Support acquisition and growth of customer relationships through
  • Back up custodian of TSM’s vault keys and ATM combo and ATM entrance keys
  • Back up custodian to TSM’s stock of cheque book, cards, returned cheques and captured cards
  • BVN Enrolment

Know Your Customer:

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Business
Referral:

  • Identify other business opportunities and refer same to relevant units within the bank
  • Support the Branch Sales & Service Executive in sales and management of front office desk
  • Complaints handling and resolution

Processes:

  • Customer satisfaction
  • Attainment of branch sales & service targets.
  • Management of uncollected items [ chq bks & cards]

People and Talent:

  • Staff Versatility – ability to handle minimum 2 job function per staff
  • Ensure minimum monthly training for branch staff

Risk Management
Operational Risk Policy:

  • Ensure money laundering requirement as follows:
  • Full awareness of money laundering prevention.
  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:“Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”, observe clear desk policy always.
  • Monitoring of Front Office Branch registers to ensure compliance with standards.
  • Ensure reduced / minimal operational irregularities.
  • Resolving exceptional investigations and inquiries and liaising with other functions to ensure that issues are resolved.
  • Analysis and reporting of management statistics
  • Act as the responsible party under the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service related risk. Ensure a full understanding of the risk and control environment in area of responsibility

Governance:

  • Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct:

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Qualifications and Skills

  • Academic or Professional Education/Qualifications; First degree (minimum of a second class degree) from a University

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

***NOTE***: Click NEXT to go to the next vacant position.



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