Standard Chartered Bank Job Vacancies- 3 Positions

Standard Chartered Bank is recruiting to fill the vacant positions below:

  1. Channels Service Manager – SAT
  2. Cluster Contract Manager
  3. Analyst FCC, Control

Channels Service Manager – SAT Job Vacancy at Standard Chartered Bank

Job Title: Channels Service Manager – SAT
  
 
Job ID: 519116
Location: Victoria Island, Lagos
Job Function: Technology & Operations
Regular/Temporary: Permanent
Full/Part Time: Full time

Job Purpose

Over see the day to day activities of the Solution Activation Team in the areas listed below:

  • Ensure all client set up requests received are recorded and treated within agreed TAT
  • Ensure the SAT GSSC achieve agreed SLA for set up and maintenance
  • Ensure on-boarding implementation and training is done professionally and within SLA
  • Ensure all documents are duly archived and tokens kept in safe custody
  • Ensure that stock of tokens is always maintained at optimal levels to avoid stock-out.

Key Responsibilities

  • Act as the single focal point for receipt of all client requests for Straight to Bank (S2B) simple implementations
  • Preliminary vetting of client S2B documents/instructions for correctness and version compliance.
  • Scanning of documentation to SAT GSSC for implementation.
  • Referral / Clarification discussions with Client (IM/RM as applicable)/SAT GSSC on documentation/setup form deficiencies
  • Monitor TAT for set up to ensure SLA agreed with clients is achieved.
  • Dispatch of Token to clients and subsequent follow up for acknowledgement
  • Client On-boarding Training for simple implementations
  • Uploading of  S2B client documents  on  iCDMS
  • Maintenance of implementation trackers, token registers, activity registers and application documents.
  • Investigate and handle customer complaints and enquiries relating to the platforms
  • Conduct routine refresher trainings for clients.
  • Monitor token stock and place order for new stock once you reach the re-order level
  • Ensure all hard copy documents are stored away in the fireproof cabinets and moved for physical archiving at agreed intervals.
  • Ensure adequate security and operational process control in the daily operations of channels on-boarding and support services.
  • Remain alert to the risk of money laundering and assist the Bank’s efforts in combating it by adhering to the key principles in relation to:’ identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Skills/Profile Requirements

  • Minimum of a second class degree in a relevant field
  • 5-7 years banking experience
  • Banking operations knowledge – cash and trade
  • Good Knowledge and understanding of S2B platform is mandatory for role.
  • Intermediate/Advanced Computer skills
  • Enjoy working for and serving others
  • Strong relationship skills and ability to connect with others within a short time
  • Can make themselves understood when communicating with different kinds of people
  • Pleasant disposition and able to control feelings that may create conflict
  • Sensitivity towards people and ability to show compassion or empathy
  • High self-esteem and confidence level

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

***NOTE***: Click NEXT to go to the next vacant position.



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