Business Connexion Group Job for Customer Engineer

Business Connexion Group is recruiting to fill the vacant position below:

Job Title: Customer Engineer

Location: Lagos

Educational Qualification:

  • Completed Diploma in Information Technology
  • Minimum Certifications/Accreditations
  • Certification: A+, N+, MCSE, MCITP

Years of Experience:

  • Technical: Competent contributor that can work without supervision in the Technical Support area, with a minimum experience of between 2 and 4 years.
  • Operational: Experience within one main sector (AMS). Managed small projects. Has exposure to cross-cultural experiences.
  • Stakeholder Engagement: Represented multiple or larger groups of internal and external stakeholders on individual contributor level.
  • Requires detailed knowledge of theories and practices related to the technical field and limited knowledge of other functions.
  • Leadership: Not required for this role.

Others Requirement:

Essential behavioural success factors:

  • Examining Information
  • Articulating Information
  • Showing Composure
  • Team Working
  • Meeting Timescales
  • Documenting Facts
  • Interpreting Data
  • Interacting with People

Important behavioural success factors:

  • Adopting Practical Approaches
  • Making Decisions
  • Conveying Self-Confidence
  • Resolving Conflict
  • Providing Insights
  • Establishing Rapport

Job Description
Purpose:

  • To provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.

Accountabilities
Operations:

  • Maintain the relevant client’s Service Level Agreement (SLA)
  • Ensure to follow correct call logging and escalation procedures
  • Be aware of changes in client’s strategic objectives and ICT requirements
  • Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
  • Customer
  • To adhere to relevant on-site customer requirements
  • Strive for client satisfaction and compliments
  • Key Relationships / Stakeholder relationships
  • Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor
  • Ensure to keep current with the relevant technology requirements, including training
  • Ensure to use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)

Apply Before: Not Specified

How to Apply: Interested and qualified candidates should:
Click here to apply



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