Lagos Business School (LBS) Job for a System Support Analyst

Lagos Business School (LBS) is recruiting to fill the vacant position below:

Job Title: System Support Analyst

Job Location: Lagos

Educational Qualification: BSc or B.Eng. Electrical/Electronic\Computer Engineering or related qualification

Professional Qualification
CCNA, MCP (Microsoft Certified Professional), ITIL

Years of Experience: Minimum of 2yrs experience installing and supporting all of the following: Windows Active Directory, Windows 2007/2010 professional, Cisco Networks (voice, video & data), VPN, TCP/IP troubleshooting and Microsoft Office suite

Other Requirements:
ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES include but not limited to the following:

  • Provide first and second level support through taking calls and handling the resulting incidents or service requests using approved incident management and request fulfillment processes.
  • Serve as backup to System Administrator and Infrastructure Engineer
  • Act as a point of contact for both internal and external ICT customers
  • Provide training and guidance to users on desktop and printing related needs to ensure efficient and effective utilization of deployed solutions for improved productivity
  • Support the production of standard configurations, documentations, processes and procedures to aid structured way of ICT service delivery and support.
  • Provide technical assistance and knowledge during ICT project implementations to aid successful delivery
  • Aid the actualization of established structures and procedures that support timely, effective, proactive and efficient user support
  • Act as a major implementation agent of the ICT service level agreement with external suppliers and operational level agreement with internal customers
  • Aid ICT management decision making on service support, delivery and continuous quality improvement by making available periodic service request/fulfillment statistics and management reports
  • Supervise Service Desk staff and provide requisite training for them when needed
  • Aid the actualization of initiatives that will guaranty security of the School’s ICT networks, systems, software and data.
  • Ensure availability of networks, systems, software and data by supporting all recommended maintenance arrangements, disaster recovery planning, business continuity arrangements and risk management.
  • Act as one of the focal points of ICT disaster recovery implementation

KEY PERFORMANCE INDICATORS

  • High level of customer satisfaction
  • Well planned change control and minimum unplanned downtime of ICT facilities
  • Security of networks, systems and data
  • Continuous development approach to skills
  • Effective resolution of technical problems through resource management and issue prioritization

GENERIC /TECHNICAL COMPETENCIES

  • Good customer service
  • Good and flexible communication, interpersonal and influencing skills
  • Good business orientation
  • Good knowledge of network/systems design, analysis, productivity tools and operating systems
  • Conversant with ITIL processes
  • Project planning and change management skills
  • Supplier management skills
  • Good written and spoken English
  • Telephone etiquette

SALARY GRADE Administrative

Apply Before: Tuesday, May 31, 2016.

How to Apply: Interested candidates should forward their CVs to:  [email protected] on or before Tuesday, May 31, 2016.

Only short-listed candidates shall be contacted. LBS offers equal employment opportunity to all applicants

 



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