A Baking Industry in Lagos Job For Customer Service Officer

A Baking Industry in Lagos is recruiting to fill the vacant position below:

Job Title: Customer Service Officer

Location: Nigeria

Educational Qualification: BSC/HND

Years of Experience: Applicant is required to have 2 years progressive customer service or direct marketing experience.

Other Requirements:

Job Description:
Essential duties and responsibilities include the following. Others may be assigned:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Process orders, forms, and requests
  • Organize workflow to meet client timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage client’s records
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Competencies:

  • Service Oriented: Treats customers courteously, responds to customer requests in a timely manner.
  • Proactive: Proactively identifies customer needs
  • Problem solving: Takes responsibility to resolve customer complaints.
  • Flexibility/Adaptation – Demonstrates flexibility in work practices, procedures or processes; Shares information, resources, and ideas and works actively to resolve conflict to a positive outcome. – Adapts to change, open to new possibilities, handles pressure and adjust plans to meet changing needs.
  • Emotional Control: Ability to maintain a rational and objective demeanour when faced with stressful or difficult situations or client

Apply Before: Not Specified

How to Apply: Interested and qualified candidates should:
Click here to apply



Become a fan on Facebook and us on twitter for our new updates.

Related Post

Leave a Reply