NCR Corporation Job Vacancy for a Territory Manager

NCR Corporation is recruiting to fill the vacant position below:

Job Title: Territory Manager 

Job Location: Nigeria

Educational Qualification: Bachelor’s Degree in a related business or technical discipline OR the equivalent combination of education, technical training and work experience

 

Years of Experience: 4-7 years of related experience

Other Requirements:

  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or field support

Position Summary & Key Areas of Responsibility

  • The Assistant Field Service Manager provides management and coaching support to employees in a designated territory in order to meet customer Service Level Agreements (SLAs); Manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction
  • The Assistant Field Service Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications
  • The Assistant Field Service Manager actively pursues revenue opportunities while effectively controlling expenses and assigned assets
  • The Assistant Field Service Manager maintains the existing maintenance base while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
  • The Assistant Field Service Manager is responsible for working effectively with other organizations and individuals; Developing and maintaining working relations with key customers in designated territory
  • The Assistant Field Service Manager advises customers about service and service delivery, including maintenance agreements and SLAs; Respond to customer opportunities, issues and complaints in a timely manner; Develop relationships and interact with internal customers (Sales Account manager, Service Account Managers and Analysts, Call center Teams etc.)
  • The Assistant Field Service Manager monitors SLA performance against target for territory; Perform root-cause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions
  • Promote and manage time-and-material (T&M) activities; Manage expenses effectively (overtime, parts, and assets)
  • Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order); Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments; Contribute to the review and revision of appropriate parts inventory levels
  • Maintain existing maintenance bases while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
  • Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis; Support the FSC Service Coordinator in managing SLA performance; Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive; Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization; Consult with the FSC Service Coordinator on the best of use of resources from the territory
  • The Assistant Field Service Manager solves escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator
  • The Assistant Field Service Manager ensures an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements
  • The Assistant Field Service Manager conducts hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities; Monitor performance improvement issues and provide appropriate coaching and counseling
  • The Assistant Field Service Manager executes the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basis
  • Balance tiered workforce in order to successfully deliver service to customers
  • Plan and manage vacation and training schedules effectively to meet daily availability goals

Apply Before: Not Specified

How to Apply:  Interested and qualified candidates should Click Here to Apply

 



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