S&S Hotels and Suites is seeking an outstanding candidate to fill the position of Customer Care Personnel.
Job Title: Customer Care Personnel.
Job Location: Lagos.
Educational Qualification: BSc.
Educational Qualification Description: BS degree in Business Administration or related field
Skills & Experience:
- Proven working experience as a customer service manager for smart phone
- Experience in providing customer service support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
Apply Before: 25th April, 2016.
How to Apply: Interested and qualified candidates should send their applications and CV’s to: [email protected].
Additional Information: Please do not call, qualified candidates will be contacted after CV review.
S&S Hotels and Suites is luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.